Help Center
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Search by issue or question. Results update as you type, and the help center brings together setup, troubleshooting, and eSIM management guidance in one place.
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Popular questions
These are the most common questions travellers ask before buying, installing, or activating an eSIM.
About Vifigo
4 topics in this section
What devices support eSIM?
Check compatibility requirements before buying so your device is ready for a digital SIM.
How do I download the Vifigo App?
A quick overview of how Vifigo works and what you need before you travel.
What is an eSIM?
A quick overview of how Vifigo works and what you need before you travel.
What is Vifigo?
A quick overview of how Vifigo works and what you need before you travel.
Getting Started with Vifigo
26 topics in this section
How do I install a Vifigo eSIM manually on my Samsung Galaxy device?
Follow the installation path for your device and keep your setup details ready before you begin.
How do I install a Vifigo eSIM via a QR code on my Samsung Galaxy device?
Follow the installation path for your device and keep your setup details ready before you begin.
How do I install a Vifigo eSIM directly on my Samsung Galaxy device?
Follow the installation path for your device and keep your setup details ready before you begin.
How do I install a Vifigo eSIM via a QR code on my iOS device?
Follow the installation path for your device and keep your setup details ready before you begin.
How do I install a Vifigo eSIM manually on my iOS device?
Follow the installation path for your device and keep your setup details ready before you begin.
How do I install a Vifigo eSIM directly on my iOS device?
Follow the installation path for your device and keep your setup details ready before you begin.
How do I check if my Android device supports eSIM?
Check compatibility requirements before buying so your device is ready for a digital SIM.
How do I install an eSIM on my Samsung Galaxy device?
Follow the installation path for your device and keep your setup details ready before you begin.
How do I check if my iOS device supports eSIM?
Check compatibility requirements before buying so your device is ready for a digital SIM.
What should I do when an eSIM goes out of stock?
This article covers the essentials you need to understand this topic and continue with the next step.
Is there an eSIM for my destination?
This article covers the essentials you need to understand this topic and continue with the next step.
How do I activate the eSIM on an iPhone or iPad in Turkey?
This article covers the essentials you need to understand this topic and continue with the next step.
How do I install and set up an eSIM on my iOS device?
Follow the installation path for your device and keep your setup details ready before you begin.
What payment methods do you accept?
This article covers the essentials you need to understand this topic and continue with the next step.
When do I need to verify my identity?
This article covers the essentials you need to understand this topic and continue with the next step.
When does my eSIM data package expire?
Learn how package timing works so you can plan activation and usage with confidence.
How do I change my APN settings?
This article covers the essentials you need to understand this topic and continue with the next step.
When can I use my eSIM?
This article covers the essentials you need to understand this topic and continue with the next step.
How can I find an eSIM for my destination?
This article covers the essentials you need to understand this topic and continue with the next step.
How do I install and set up an eSIM on my Android device?
Follow the installation path for your device and keep your setup details ready before you begin.
How do I sign up for a Vifigo account?
This article covers the essentials you need to understand this topic and continue with the next step.
How can I get an eSIM?
This article covers the essentials you need to understand this topic and continue with the next step.
How does Vifigo use my location?
This article covers the essentials you need to understand this topic and continue with the next step.
How can I avoid roaming charges when I use Vifigo?
This article covers the essentials you need to understand this topic and continue with the next step.
Can I use Vifigo with a jailbroken or rooted device?
This article covers the essentials you need to understand this topic and continue with the next step.
When should I buy my eSIM?
This article covers the essentials you need to understand this topic and continue with the next step.
Troubleshooting
19 topics in this section
How do I access the internet using a Vifigo eSIM on a Google Pixel device?
Use this guide to check the most common causes first, then work through the recommended fixes.
What should I do if I can't delete a Vifigo eSIM on my Samsung Galaxy S22?
Use this guide to check the most common causes first, then work through the recommended fixes.
What should I do if the eSIM is stuck activating on my iOS device?
Use this guide to check the most common causes first, then work through the recommended fixes.
I'm experiencing the 'Cellular Plans From This Carrier Cannot be Added' error message
Use this guide to check the most common causes first, then work through the recommended fixes.
I'm experiencing the 'Unable to Complete Cellular Plan Change' error message
Use this guide to check the most common causes first, then work through the recommended fixes.
How do I access the internet using a Vifigo eSIM on a Samsung Galaxy device?
Use this guide to check the most common causes first, then work through the recommended fixes.
I am experiencing PDP Authentication Failure
Use this guide to check the most common causes first, then work through the recommended fixes.
Can I use iMessage with my eSIM?
Use this guide to check the most common causes first, then work through the recommended fixes.
How do I access the internet using a Vifigo eSIM on an iOS device?
Use this guide to check the most common causes first, then work through the recommended fixes.
I can't scan my QR code
Use this guide to check the most common causes first, then work through the recommended fixes.
What can I do if my device is network or carrier locked?
Use this guide to check the most common causes first, then work through the recommended fixes.
I'm experiencing the 'This code is no longer valid' error
Use this guide to check the most common causes first, then work through the recommended fixes.
Why can't I find my eSIM when the Vifigo app says it's been installed?
Use this guide to check the most common causes first, then work through the recommended fixes.
Why is my top-up package not activating?
Use this guide to check the most common causes first, then work through the recommended fixes.
Why haven't I received my eSIM or top-up yet?
Use this guide to check the most common causes first, then work through the recommended fixes.
Why is my eSIM connecting to the wrong network?
Use this guide to check the most common causes first, then work through the recommended fixes.
Why is my eSIM not working?
Use this guide to check the most common causes first, then work through the recommended fixes.
Why am I seeing the Unable to Activate eSIM error on iOS?
Use this guide to check the most common causes first, then work through the recommended fixes.
Why is my eSIM internet so slow and how can I fix it?
Use this guide to check the most common causes first, then work through the recommended fixes.
Using & Managing eSIMs
34 topics in this section
How can I remove an eSIM from my iOS device?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
What is Discover+ Global eSIM?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
How do I set a data limit on my Android device?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
How can I save data usage on my Android device?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
How can I track my data usage with iOS widgets?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
How do I change my eSIM label?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
Why don't I see 5G in the status bar on my iPhone?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
Can I use 5G with my eSIM?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
Where can I find my eSIM's ICCID number?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
How can I receive SMS and calls while connected with my data-only eSIM?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
When can I use the same eSIM?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
Do any apps or websites restrict access while using an eSIM?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
Can I receive phone calls on my primary number?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
Can I make phone calls or send SMS with my eSIM?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
Can I reinstall an eSIM?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
How can I top up an eSIM?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
Can I use tethering (Personal Hotspot)?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
Can I install the same eSIM on multiple devices?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
What happens to unused data after the validity period?
Learn how package timing works so you can plan activation and usage with confidence.
How can I check my current data usage?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
How do I know which eSIM is using data?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
How many Vifigo eSIMs can I install?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
What are renewals and how do they work?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
How do data amounts and validity periods work for eSIM packages?
Learn how package timing works so you can plan activation and usage with confidence.
What is eSIM recycling?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
How can I use calls and texts with my eSIM?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
How do I optimize my eSIM's data usage?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
Can I transfer my eSIM to a new device?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
Can I install the eSIM multiple times on one device?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
How do I remove an eSIM on an iPad?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
How can I troubleshoot eSIM issues on an iPad?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
What is offline mode and when should I use it?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
Can I get a Vifigo refund if I bought the wrong eSIM?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.
How can I use Wi-Fi calling on my primary number?
Understand how to manage your line, your data, and the settings that affect your eSIM experience.